Dock leveler maintenance records for every customer site you service
DockService Log is dock leveler maintenance software for loading dock service companies that keeps every leveler, dock door, vehicle restraint and dock seal at each customer site on file, by dock position, with its planned maintenance dates and full repair history.
14 days free, no card. Built for shops of 2 to 15 people.
- Door 1Hydraulic leveler, Kelley HK-6OK
- Door 2Hydraulic leveler, Kelley HK-6Adjusted
- Door 3Hydraulic leveler, Kelley HK-6Needs repair
- Door 4Mechanical leveler, SercoOK
- Door 5Vehicle restraint, Rite-HiteRepaired
- Door 6Vehicle restraint, Rite-HiteOK
- Door 7Dock seal, foamRecommend replace
- Door 8Sectional dock doorOK
Example site: eight dock positions, each with its equipment and the result from the last visit.
Without a dock log
Questions a dock service office can't answer from a spreadsheet
- “Which leveler is at Door 3?”
- The equipment list for a customer lives in one person's spreadsheet, or on the back of last year's work order.
- “Which sites are due this month?”
- Planned maintenance dates sit on a wall calendar. A contract site that slips off it isn't missed until the customer calls.
- “What did we fix last time?”
- A tech walks in without the model or the last repair, and the truck doesn't have the right seal kit or hinge pins.
- “Can you send our service history?”
- The insurer or the safety auditor wants a record per dock, and the office digs through carbon copies to build one.
Equipment list for every dock
One list per site, by dock position
Door 1 to Door 40, each with what's there: dock leveler, dock door, vehicle restraint, seal or shelter, bumper or light. Make, model, serial number, hydraulic or mechanical, capacity, install date and warranty. Your techs open it in the truck before they walk in, and bring the right seal kit the first time.
- Import your sheet
- Mark equipment removed, keep its history
- Print it for the customer
Planned maintenance due list
No contract site falls off the calendar
Set each site to a visit every 3, 6 or 12 months. The due list shows what's overdue and what comes up in the next 30 days, and a 12-month view lets the coordinator book ahead. Log a planned maintenance visit and the site's next date moves on by itself.
- Oct
- Riverside DC
- Plant 2 North
- Nov
- Eastgate Foods
- Dec
- Riverside DC annex
- Mill St. warehouse
- Lakeview Dairy
- Jan
- Riverside DC
- Northpoint 3PL
- Feb
- Plant 2 North
- Mar
- Eastgate Foods
- County distribution
How often should a dock leveler be serviced?
- Hydraulic dock levelers in heavy daily useEvery 3 months
Fluid, seals and the lip cycle wear fastest with constant traffic.
- Mechanical levelers and most mixed docksEvery 6 months
Spring tension and hold-downs drift slowly; twice a year catches it.
- Low-traffic docks, seals and bumpersEvery 12 months
A yearly inspection, plus a repair call when something breaks.
General practice; follow the manufacturer's schedule for each model.
Visit log with a result per piece of equipment
A dock leveler inspection checklist that ends up in the record
On site, the tech opens the visit form, works down the dock positions and marks each one OK, Adjusted, Repaired, Needs repair or Recommend replace, with findings and parts used. Anything marked for repair shows on the office dashboard, and can be flagged for a quote in the same form. A typical PM covers:
Hydraulic dock leveler
- Fluid level and leaks at the cylinders and hoses
- Lip extends fully and drops on the trailer bed
- Hinge pins and lip hinge for wear
- Deck rises and falls at an even speed
- Maintenance strut works and is in place for service
- Toe guards and side plates intact
Mechanical dock leveler
- Hold-down and main springs, adjusted for float
- Release chain or handle works
- Lip hinge and lip keepers
- Walk-down and below-dock end load stop
Vehicle restraint
- Hook or barrier engages the trailer's rear guard
- Inside and outside lights change with the restraint
- Override and alarm work
- Mounting bolts and the carriage track
Dock door, seal and bumpers
- Door balance, cables, rollers and safety edge
- Seal or shelter pads, tears and head curtain
- Bumpers worn less than an inch from new
- Dock lights and their arms
Service history your customers can see
The record a facility manager hands the insurer
On the Shop plan, invite a facility manager with a read-only login to their own site: the equipment list and every visit, ready to print for a safety audit. Your access notes and the rest of your customers stay private.
Plans
Priced by sites and logins, with a 14-day trial
- Solo$19 a month, or $190 a year
- Customer sites
- 40
- Pieces of equipment
- 400
- Staff logins
- Owner only
- Read-only customer logins
- Not included
- PM due list, visit log, quote requests
- Included
- Spreadsheet import and CSV export
- Included
- Crew$39 a month, or $390 a year
- Customer sites
- 200
- Pieces of equipment
- 2,000
- Staff logins
- 10, office and technicians
- Read-only customer logins
- Not included
- PM due list, visit log, quote requests
- Included
- Spreadsheet import and CSV export
- Included
- Shop$69 a month, or $690 a year
- Customer sites
- 1,000
- Pieces of equipment
- 10,000
- Staff logins
- 25, office and technicians
- Read-only customer logins
- 100
- PM due list, visit log, quote requests
- Included
- Spreadsheet import and CSV export
- Included
Every plan starts as a 14-day trial of Solo. After the trial, records stay readable until you pick a plan.
Asked by dock service shops
Dock equipment service records, explained
- How often should a dock leveler be serviced?
- Most manufacturers and service companies plan a visit every 3 to 6 months for hydraulic levelers in daily use, and at least once a year for low-traffic docks. DockService Log stores the interval per site (3, 6 or 12 months) and moves the next due date forward every time a planned maintenance visit is logged.
- Is this a dock leveler inspection form?
- It replaces one. Instead of a paper form per visit, the tech marks each leveler, restraint, door and seal OK, Adjusted, Repaired, Needs repair or Recommend replace, with findings and parts used. The site's printable service record is built from those results.
- Is it a CMMS for our own warehouse?
- No. It is built for the service company that maintains docks at many customer sites, not for a single facility's maintenance team. A facility manager can still get a read-only login to see and print their own site's record (Shop plan).
- Can we keep dispatch and invoicing in Jobber or QuickBooks?
- Yes. DockService Log holds what those tools don't: the dock positions, the equipment at each one, and what was found on every visit. Use the work order number field to tie a visit to your invoice.
- Can we import our equipment spreadsheet?
- Yes. Upload or paste a CSV with one row per dock position (customer, site, address, dock position, equipment type, make, model, serial number). Customers and sites are created as they're found, and importing the same sheet twice adds nothing.
Put your busiest contract site on file this afternoon
Add the customer, list the docks, set the PM interval. Your techs log the next visit from their phones.
Start your dock logUpdated October 15, 2026