Privacy policy

DockService Log ("we") helps loading dock service companies keep records of the dock equipment at their customers' sites, planned maintenance and service visits. This page explains what we store and why. We don't sell your data and we don't show ads.

What we store

• Your account: your email address and a securely hashed password, handled by Amazon Cognito.
• Your company's records: company name, customers and their contact details, site addresses and access notes, dock equipment details (make, model, serial number, warranty), planned maintenance dates, visits and their results, quote requests, and who on your team did what. A customer contact login sees only the sites it has been given, without the access notes.
• Page-view analytics: the page you visited, the referring site, your browser's user agent, rough location when available, and a one-way hash of your IP address that changes daily. We never store your raw IP address.
• Feedback you send us, with your email if you give it.
• Billing: payments are processed by Stripe. We store your Stripe customer and subscription IDs and your plan, never your card number.

Cookies

We use only first-party cookies: one to keep you signed in, and two random IDs that count visits and sessions. No third-party tracking or advertising cookies.

Who processes your data

Amazon Web Services (hosting, database, sign-in), Stripe (payments) and Resend (email). Each processes data only to provide its service to us.

How long we keep it

Your company's records stay until you delete them or ask us to close the account. Analytics are kept in aggregate form for as long as they're useful.

Your choices

On every plan you can export your equipment list, planned maintenance due list and each site's service history to CSV at any time. To get a copy of everything, correct something, or delete your account and company data, contact us and we'll handle it within 30 days.

Contact

Questions about privacy: use the feedback form.